Refund Policy
Effective: August 26, 2026
We want purchases to be clear and fair. Unless a product page or applicable law provides a longer period, eligible first-time software purchases may be refunded within 14 days of the original payment.
How to request a refund
Submit a request through the Cointacted contact form using the email address on the order. Include the order number, product, purchase date, and a brief explanation so we can identify and review the transaction. Do not post license keys publicly.
Eligibility
A request must be made within the refund window and relate to the original purchase. We may ask for reasonable troubleshooting details before deciding a technical claim. Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction.
Exclusions
Except where required by law, refunds are generally unavailable for renewal charges after a clearly disclosed renewal has completed, purchases outside the stated window, services already fully performed with consent, abuse or fraud, chargeback duplication, or products materially used in violation of their license terms. If a renewal was unintended, contact us promptly and we will review the circumstances.
Effect of a refund
An approved refund is returned to the original payment method. Processing time after approval depends on Stripe, your bank, and the payment network. The associated license may be revoked, active site entitlements may cease after online validation, and access to future downloads, updates, and support may end.
Subscription cancellation
Cancelling a subscription prevents future renewal charges. Unless otherwise stated or required by law, cancellation alone does not refund the current paid period, and access remains available until that period ends. You can manage eligible subscriptions from your Cointacted account.
Contact
Questions about an order, cancellation, or refund can be submitted through the Cointacted contact form.