Cointacted FAQ
Answers before you build.
Understand the open-source core, account-connected free tiers, installable add-ons, Pro upgrades, Access Passes, AI, MCP, integrations, and Web3—without digging through every product page.
The Cointacted model
01 / Getting started
What Cointacted is, how Social Terminal starts the stack, and how it fits an existing WordPress site.
02 / Access model
Connected free tiers, individual Pro upgrades, accounts, and Access Passes.
03 / Connected actions
Frontend conversations, external assistants, wallets, and permission-aware Web3 workflows.
04 / Compatibility
SnapCommunity, the FluentCommunity SPA, ecommerce, wallets, builders, and custom WordPress systems.
05 / Control
Roles, permissions, data exposure, staging, documentation, and support.
Product language
Four terms. One clear model.
Products are installable. Categories only help you find them. These are the terms used throughout Cointacted.
Core
Social Terminal
The open-source base plugin and shared command surface for Cointacted add-ons.
Add-on
One focused capability
An independent WordPress plugin installed only when the site needs that feature.
Integration
A connection to another system
A connector for a platform, wallet, service, plugin, or external data source.
Access Pass
A defined Pro collection
A shop product that unlocks the exact group of Pro add-ons listed in that pass.
Core & setup
Start without replacing WordPress.
The essentials about Cointacted, Social Terminal, installation, and the WordPress-first architecture.
01 / Getting started
What is Cointacted?
Cointacted is a WordPress-first product ecosystem. It adds frontend commands, site building and management, conversational AI, MCP, automation, ecommerce, community, wallet, and Web3 capabilities through focused add-ons.
Does Cointacted replace WordPress?
No. WordPress remains the system of record for users, roles, content, settings, permissions, and plugin data. Cointacted extends those systems rather than moving them into a closed platform.
What is Social Terminal?
Social Terminal is the open-source core: an in-browser command interface for member actions, administrator tasks, and workflows exposed by installed Cointacted add-ons.
Is Social Terminal required for Cointacted add-ons?
Cointacted add-ons are built around the shared core. Each add-on page and its documentation identify any additional dependency, integration, or configuration it needs.
Can Cointacted be added to an existing website?
Yes. The system is designed to be introduced incrementally: install the core, connect an account when needed, and add one capability at a time. Test sensitive workflows on staging first.
Is Cointacted only for developers?
No. Members and site owners can use focused frontend experiences, while developers can extend commands, hooks, adapters, integrations, and MCP tools when deeper customization is required.
Add-ons & access
Use the free tier. Upgrade with intent.
How independent add-ons, connected accounts, individual Pro upgrades, and Access Passes work together.
02 / Access model
What is a Cointacted add-on?
An add-on is an independent WordPress plugin that adds one focused capability to the Cointacted core. This keeps the site lean and lets you install only the features and integrations it actually uses.
Are catalog categories installable products?
No. Categories such as AI, Communities, Ecommerce, and Web3 organize the catalog. The installable products inside those categories are individual add-ons and connectors.
What does connecting a Cointacted account unlock?
Connecting an account unlocks the free edition of every currently available Cointacted add-on. The same account keeps access, activations, purchases, and eligible updates connected.
Do I need an account to install Social Terminal?
No. The open-source core can be installed directly from WordPress.org. A Cointacted account is used for free add-on tiers, purchases, Pro activation, and account-based access.
Can I purchase one Pro add-on?
Yes. Individual Pro add-ons can be purchased separately, so a site does not need a broad package when only one advanced capability is required.
What is an Access Pass?
An Access Pass unlocks the specific collection of Pro add-ons listed in that offer. It is a purchase option, not another plugin and not a category in the add-on catalog.
Where can I compare current products and access options?
The Add-ons page explains the catalog and free editions. The Shop shows current Pro add-ons, Access Passes, included access, and purchase options.
AI, MCP & Web3
Connect intelligence without losing control.
How frontend conversations, external assistants, wallet actions, and chain-aware workflows remain permission-aware.
03 / Connected actions
What does Cointacted AI do?
Cointacted AI lets members and administrators communicate with the website from the frontend. Approved requests can become controlled WordPress actions instead of remaining a separate chatbot conversation.
How is MCP different from frontend AI?
Frontend AI is the on-site conversation experience. MCP exposes selected Cointacted tools to compatible external assistants, allowing those assistants to work through explicitly defined actions and permissions.
Can AI or MCP run any WordPress action?
No. Only actions intentionally exposed by the site and enabled add-ons should be available. WordPress roles, Cointacted permissions, add-on settings, and tool definitions remain authoritative.
Do users need a wallet to use Cointacted?
No. Wallet and Web3 capabilities are optional. A site can use Social Terminal, SnapWeb, AI, MCP, search, community, ecommerce, and other add-ons without requiring every user to connect a wallet.
What can Cointacted Web3 add-ons support?
Depending on the add-on, Web3 workflows can include wallet identity, network detection, balances, signatures, transactions, contract calls, events, and chain-aware WordPress actions.
Does Cointacted store private keys or custody funds?
No private key should be entered into Cointacted or WordPress. Wallet connections are designed around user-controlled wallets such as MetaMask and WalletConnect, with signing handled by the wallet.
Can WordPress roles and wallet checks be used together?
Yes. A workflow can require a WordPress role, a specific Cointacted permission, an account state, a connected wallet, or a combination of those checks before an action is available.
Integrations
Connect the stack already in use.
Community, ecommerce, wallet, and WordPress integrations are grouped clearly but installed only where needed.
04 / Compatibility
Which community platforms fit the Cointacted ecosystem?
The Communities category starts with SnapCommunity, with focused integrations for FluentCommunity inside the FCom SPA, BuddyBoss, SureDash, and PeepSo. Individual add-on pages show current availability and exact feature coverage.
Which ecommerce platforms can be connected?
The Ecommerce category is designed to cover WooCommerce, ShopiChain, SureCart, FluentCart, and Easy Digital Downloads through focused add-ons or adapters.
Are all platform connectors and adapters installed together?
No. Platforms can share one public category and a consistent Cointacted action model while still using focused connectors, so the site loads only the integrations it needs.
Is SnapWeb required to use Cointacted?
No. SnapWeb is Cointacted’s primary site-building and management experience, but it is not required. Other Cointacted products can work with a conventional WordPress frontend where their requirements are met.
Can custom plugins and post types connect to Cointacted?
Yes, where suitable hooks, commands, shortcodes, REST endpoints, or add-on APIs are available. A custom connector may be required for proprietary data or workflows.
Can one site use more than one community or ecommerce integration?
It can where the third-party systems themselves can coexist. Cointacted does not remove conflicts between external plugins, so mixed stacks should be tested before production use.
How do I know whether an integration is available?
Check the relevant add-on page, documentation, and Shop listing. Those pages should identify release status, dependencies, supported platform versions, and whether access is Free or Pro.
Security & support
Keep every action explicit.
Permissions, data exposure, testing, documentation, and support paths should remain understandable to the site owner.
05 / Control
How is access controlled?
Commands and tools can be restricted through WordPress roles, Cointacted permissions, add-on settings, connected-account state, and optional wallet checks. The site decides which actions are exposed.
Can a member run administrator actions from the frontend?
Only when the site has explicitly granted the required permission. Moving an interface to the frontend does not bypass WordPress roles, capabilities, or Cointacted access rules.
What information can an AI provider receive?
That depends on the provider, enabled add-on, selected tools, and workflow configuration. The site owner should expose only the context required for the action and review the provider-specific documentation.
Does MCP expose the entire WordPress site?
No. MCP should expose only defined tools and their approved inputs. It is a controlled interface for selected capabilities, not unrestricted access to WordPress.
Should new add-ons be tested on staging?
Yes, especially when an add-on can change accounts, content, orders, payments, permissions, wallets, or external systems. Confirm roles, error handling, and rollback paths before production use.
Where can I get implementation help?
Start with the documentation for installation, commands, integrations, AI, MCP, and Web3. Use the Contact page for product questions, compatibility discussions, partnerships, or unresolved support needs.
How should a security issue be reported?
Use the Contact page and clearly mark the message as a security report. Do not publish sensitive technical details before the issue has been reviewed.
Choose a path
Go directly to the next step.
Use the core, connect an account, compare Pro access, or open the technical documentation.
Test the core
Install Social Terminal
Begin with the open-source command surface from WordPress.org.
Unlock free tiers
Create an account
Connect one account to activate the available free edition of Cointacted add-ons.
Compare Pro access
Browse the Shop
Choose one Pro add-on or the Access Pass that matches the required stack.
Build and integrate
Open the documentation
Review setup, commands, permissions, adapters, AI, MCP, wallets, and developer hooks.
Need a specific answer?
Use the right support channel.
Start with the core
Install Social Terminal. Add the rest when needed.
Keep WordPress in control and extend the site one focused add-on at a time.
